Refund Policy Thank you for shopping with us. We take pride in creating high-quality skincare products with care and intention. Due to the personal and hygienic nature of skincare and cosmetic products, we maintain a strict refund policy to protect the safety of our customers and the integrity of our brand. Please read this policy carefully before making a purchase. All Sales Are Final All sales are final. We do not accept returns or exchanges. Refunds or replacements are considered only in the event that an item arrives damaged, defective, or incorrect. Non-Return Policy For health, safety, and sanitation reasons: No physical returns are accepted under any circumstances Approved refund or replacement claims do not require the product to be mailed back Once a claim is approved, the customer will be instructed to safely discard the product Any items sent back to us without authorization will not be accepted or returned. Eligible Refund or Replacement Claims Claims will be reviewed only for the following reasons: Product damaged during shipping Leaking, cracked, or broken containers upon arrival Incorrect item received Missing item(s) from the order Non-Refundable Situations Refunds or replacements will not be issued for: Used or partially used products Allergic reactions, skin sensitivities, or individual skin responses Dissatisfaction with scent, texture, color, or product performance Normal variations due to natural ingredients (including separation or color changes) Orders with incorrect shipping information provided by the customer Packages marked as delivered by the carrier Delayed shipments outside of our control We strongly recommend reviewing ingredient lists prior to purchase and conducting a patch test before full use. Refund Request Requirements To be eligible for review, customers must submit the following within 72 hours of delivery: Clear photos showing: The damaged or incorrect product Original packaging and shipping box Shipping label with tracking information visible A detailed written description of the issue Order number Incomplete or late submissions will not be considered. Refund Review Process Refund or replacement requests must be submitted through our website or designated contact method Requests are reviewed within 3–5 business days Customers will be notified via email of approval or denial We reserve the right to deny any claim that does not meet policy requirements. Approved Refund Distribution Methods If a claim is approved, one of the following resolutions will be provided at our discretion: Option A: Refund to Original Payment Method Refunds are issued to the original form of payment Please allow 5–10 business days for the refund to reflect, depending on your financial institution Option C: Replacement Product A replacement product will be shipped at no additional cost Replacement shipping is covered by us Limit one replacement per order Shipping Costs Original shipping fees are non-refundable Shipping costs for approved replacements are covered by us Fraud & Abuse Prevention We reserve the right to refuse refunds or replacements if we detect: Excessive or repeated claims Suspected fraud or abuse Policy violations Accounts engaging in abuse may be restricted or permanently blocked from future purchases. Policy Agreement By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy in full. This policy is subject to change at any time without prior notice.